Complaints procedure and The Property Ombudsman Scheme
Should you have any issues with the service of the person you are dealing with, which you are unable to resolve with the individual involved or the branch manager, you should write to Chloe Ellis at the Oakhill Residential office, 108 Fortune Green Road, West Hampstead, London, NW6 1DS. This complaint will be acknowledged within 7 working days of receipt and an investigation undertaken.
A formal written outcome of the investigation will be sent to you within 20 working days expressing Oakhill Residential’s final view.
We are members of The Property Ombudsman Scheme for both sales and lettings and abide by their service standards. You agree that we may disclose information relating to the sale of your property to The Property Ombudsman Scheme, if you have registered a complaint and they ask for it. You also agree that we may disclose your contact details to The Property Ombudsman Scheme if they ask for it, to assist in their monitoring of our compliance with the Code of Practice.